Cancellation policy

Last updated: 25 September, 2026

Cancellation Policy

This policy explains how to cancel a Subscribe & Save subscription or a one-time order.

Subscribe & Save subscriptions

Some of our products can be bought on a recurring Subscribe & Save basis. When you subscribe, you choose a delivery frequency and agree to be charged automatically, using the payment method you provide, for each delivery until you cancel. The subscription price, any discount and the delivery frequency are shown on the product page and at checkout before you confirm. Subscription discounts may change after a set number of orders, as described when you sign up.

How to change, skip or cancel

There is no minimum commitment. You can change your delivery frequency, skip a delivery, update your payment details or cancel your subscription at any time through your customer account on tresswellness.com (where available), through the link in your subscription e-mails, or by contacting us at customercare@tresswellness.com.

To avoid being charged for your next delivery, please cancel or make changes before your next billing date. Cancellations take effect from the next billing date; orders already charged or shipped before you cancel will still be delivered and can be returned under our Refund Policy.

Price changes and payment issues

If the price of your subscription changes, we will let you know before the new price applies, and you can cancel before it takes effect. If a payment fails, we may retry the payment, pause your subscription or cancel it, and we will let you know by e-mail.

Cancelling a one-time order

If you would like to cancel an order, please contact us as soon as possible at customercare@tresswellness.com with your order number. If your order has not yet been processed or shipped, we will cancel it and refund you in full to your original payment method. If your order has already shipped, it can no longer be cancelled, but you can return it under our Refund Policy.

EU and UK customers

If your order is delivered to the European Union or the United Kingdom, you also have a 14-day right to cancel after receiving your first subscription delivery or a one-time order, as described in our Refund Policy.

Contact

For any questions about subscriptions or cancellations, please contact us at customercare@tresswellness.com.