Refund policy

Last updated: 25 September, 2026

Refund Policy

30-day returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging, together with a receipt or proof of purchase.

How to start a return

To start a return, contact us at customercare@tresswellness.com. If your return is accepted, we will send you the return address and instructions on how to send your package. Items sent back to us without first requesting a return cannot be accepted.

Damages and issues

Please inspect your order when it arrives and contact us straight away if an item is defective or damaged, or if you received the wrong item, so that we can look into it and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

EU and UK 14-day cooling-off period

Notwithstanding the above, if your order is delivered to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason. As above, your item must be in the same condition that you received it, unused and in its original packaging, with proof of purchase.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at customercare@tresswellness.com.

Your statutory rights

This policy does not affect your statutory rights as a consumer, including your rights where a product is faulty.

Contact

You can always contact us about any return question at customercare@tresswellness.com.