Shipping policy

Last updated: 25 September, 2026

Shipping Policy

Where we ship

The destinations we currently ship to are shown at checkout. Availability can vary by product and may change over time.

Processing times

Orders are usually processed within a few business days. Orders are not processed on weekends or public holidays, and processing may take longer during sales, holidays and other busy periods. You will receive an e-mail when your order is confirmed and another when it ships.

Shipping costs and delivery estimates

Shipping options, costs and estimated delivery times are shown at checkout before you pay. Any free-shipping offer and its conditions will be shown on the Site or at checkout. Delivery times are estimates and are not guaranteed; they can be affected by carriers, weather and other events outside our control.

Tracking

Where tracking is available, we will send you a tracking link by e-mail once your order has shipped.

International orders

Orders shipped outside the country they are dispatched from may be subject to import duties, taxes or customs fees. Unless stated otherwise at checkout, these are the responsibility of the recipient. Customs processing can add time to delivery.

Address details

Please check your shipping address carefully before placing your order. If you notice a mistake, contact us as soon as possible at customercare@tresswellness.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Lost, delayed or damaged parcels

If your parcel has not arrived within the estimated delivery time, is marked as delivered but you have not received it, or arrives damaged, please contact us at customercare@tresswellness.com with your order number and, where relevant, photos. We will work with the carrier to resolve it and, where appropriate, send a replacement or issue a refund.

Returns

For returns, refunds and exchanges, please see our Refund Policy.

Contact

If you have any questions about shipping, please contact us at customercare@tresswellness.com.